July 6, 2018

To answer the question

So then, the question remains, how does a young lady find a new mechanic that is going to give her "peace of mind"?

She is going to do it like she does all the time, word-of-mouth.  Many years ago I was told by one of my mentors in the business, "The repair business is all word-of-mouth.  Don't spend lots of money on advertizing.  Just keep doing a good job and it will grow."

If the mechanic shop operates mostly on word-of-mouth, then take the same approach in finding a good mechanic.  Ask you friends.  If you don't have any friends in the place you just moved, ask your neighbors.  If you don't have any neighbors, ask your co-workers.
Then try out who they suggest.  Don't get worried about if they are going to "take" you or not.  Just do it.  When you arrive at the mechanic shop, or call them on the phone, tell them, "My friend(friend's name) suggested you because you do good work and you are honest."  Give them permission to be honest, and to do good work for you right off the bat.  Give them the opprotunity to be trusted by you.  If they truely are, who your friend says they are, they will appriciate what you just said.
When a new customer says that to me, I find myself working extra hard to do a good job.  A former pastor of ours always reminded us to, "Speak words of life to each other."  Speaking words-of-life to a mechanic you just found, is a win-win, for you, and for him.  Any relationship changes for the positive when words-of-life are used.

So, to my female customer that asked me how to find a good mechanic, there's my take on it. 

Next time I will talk about when a mechanic doesn't do the job you asked him to do.  How do you communicate then, when things can be tense?

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